High standards of service delivery through help desk support for FX SAATHI and customers

Our mission is to provide Premium Customer Service anytime, anywhere

National Network Operations Control Centre (’NNOCC’) - A key initiative of Forbes Xpress to improve quality of customer service and support

High level of customer satisfaction through premium level of service that not only includes hardware and software support but also customer care and other managed services

NNOCC

  • All India call management through toll free number, e-mail, SMS etc.
  • Call registration, call closure, call tracking & escalations of calls
  • New product installations and follow up
  • Training
  • Customer feedback